Professional Groomers

  • How do I determine if my Andis product is under warranty?
    The warranty period begins from the date of purchase so be sure to retain your purchase receipt for verification. Please refer to the Use and Care pamphlet which is enclosed with your product for warranty specifics. Andis product is warranted against defective material or workmanship. What does Free clipper servicing and repairs as part of P4P Warranty Program cover ? If your clipper requires repairing or just needs a service within the warranty period simply return it to our Authorised Service Provider and it will be repaired including a free blade sharpen and returned to you.
  • Are there any products that are not under warranty?
    Yes. The manufacturer’s warranty is void on purchases of used product. Only Andis products that are purchased new are covered by the Andis limited manufacturer's warranty. Please refer to the Use and Care pamphlet which is enclosed with your product for warranty specifics. Product purchases from unauthorised 3rd party sellers who have not been supplied by Purina Australia are not covered under the Andis’ manufactures warranty.
  • Can all clippers and trimmers be repaired?
  • How do I pay for my repair?
    If your product is sent directly to the Purina Andis Authorised Provider, only credit card payment (Master Card, Visa) accepted. If using the Purina Andis Authorised Service Provider, contact them directly for payment options on 0408 222 321 or at
  • What if my product is not repairable?
    For product that is not repairable and still under warranty Purina will replace it.
  • How do I package and ship my product to be replaced or repaired?

    When shipping product to the Purina Andis Authorised Service Provider wrap product so it's not damaged in transit. If sending in a clipper or trimmer keep an Andis blade on the unit. Put it in a sturdy shipping container. Include a note inside the container with your name, address, phone, email address and what the product issue is.. Please utilise the tracking information for the ship method you chose.

    Address to return product to:

    Purina Andis Authorised Service Centre C/- Un-Blunt Sharpening PO Box 6178 KINCUMBER NSW 2251

    Please note we are not responsible for damages caused during shipping.

  • Do I need authorisation or an authorization to send in my product for repair or replacement?
    No prior authorisation or authorization number is necessary.
  • How do I track a repair order?
    Please contact the Purina-Andis Authorised Service Provider on 0408 222 321 or at Alternatively contact 1800 P4P PET.
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